Returns & Exchanges
At ORTTU, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully pack the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.
Ship the Package
Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing